Designing an optimised voice assistant for banking.
The project for Atruvia AG had the goal of developing an innovative voice assistant for use in banking. Requirements and functionality were defined in close collaboration with the client.
Qualitative interviews with potential users provided valuable insights into needs and requirements. At the same time, digital surveys were run to generate quantitative data for the analysis.
The feedback gathered was carefully evaluated and summarised in a structured Excel sheet. The results were visualised and prepared ready for presentation.
The user feedback analysis delivered valuable insights as a basis for optimising the voice assistant. Strengths and weaknesses were identified in order to make targeted improvements and ensure a convincing end product.